Privacy Policy

1. Introduction

AviumsHost provides web hosting, domain registration, AI website building tools, and related services through our platform. This Privacy Policy explains how we collect, use, and protect your personal information.

When we refer to "AviumsHost", "we", "us", or "our" in this policy, we mean the company responsible for handling your personal information as described here.

We are committed to protecting your privacy and handling your information responsibly. All personal data is processed in accordance with the UK GDPR and the UK Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at privacy@aviumshost.co.uk.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information – When you create an account with us, we collect your name, email address, and password. For certain services like domain registration, we may need additional information such as your postal address and phone number.
• Payment Information – When you purchase our services, we collect billing details and payment information. We use secure third-party payment processors, so we do not store full credit card details on our systems.
• Domain Registration Details – To register domain names on your behalf, we need to collect certain information required by domain registries. Some of this information may be published in public WHOIS directories as required by ICANN rules.
• Communications – When you contact our support team via email, chat, or ticket system, we collect the information you share with us to help resolve your queries.

2.2 Information Collected Automatically

• Technical Data – When you visit our website, we automatically collect your IP address, browser type, operating system, and basic diagnostic information.
• Usage Information – We collect data about how you interact with our website, including pages you visit and features you use. This helps us improve our services.
• Cookies – We use cookies and similar technologies to enhance your experience, improve security, and analyse website performance. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• • To provide, operate, and maintain your hosting account and services
• • To process your orders, payments, and domain registrations
• • To respond to your support requests and enquiries
• • To send important service updates, renewal notices, and security alerts
• • To improve our website, services, and user experience
• • To detect and prevent fraud, abuse, and security incidents
• • To comply with legal obligations and regulatory requirements

4. Legal Basis for Processing

Under data protection law, we process your information on the following grounds:

• Contract Performance – To provide the services you have requested and manage your account
• Legal Obligations – To meet regulatory requirements, including domain registration rules and tax laws
• Legitimate Interests – To improve our services, prevent fraud, and ensure the security of our platform
• Consent – Where you have given us permission, such as for certain marketing communications

5. Cookies and Similar Technologies

Our website uses cookies to function properly and to understand how visitors use our site. Cookies help us remember your preferences, keep your account secure, and analyse traffic patterns.

You can control cookies through your browser settings. However, disabling certain cookies may affect how our website functions.

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your data in the following circumstances:

• Service Providers – We work with trusted partners who help us process payments, deliver emails, provide customer support, and maintain our infrastructure. These partners are contractually obliged to protect your data.
• Domain Registries – When you register a domain name, we must share required information with domain registries and registrars. Some of this information becomes publicly available through WHOIS databases as required by ICANN.
• Legal Requirements – We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or the public.

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom. When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by UK authorities, to protect your information.

8. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

9. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. While no online transmission is completely secure, we work diligently to safeguard your data and respond quickly to any security issues.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access – Request a copy of the information we hold about you
• Correction – Ask us to correct inaccurate or incomplete information
• Deletion – Request that we delete your personal information
• Objection – Object to how we process your information
• Restriction – Ask us to temporarily restrict processing
• Portability – Request a transfer of your data to another service provider

To exercise any of these rights, please contact us at privacy@aviumshost.co.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our website or by email. Your continued use of our services after such updates constitutes acceptance of the revised policy.

12. Contact Us