Common VPN Connection Issues and How to Fix Them

If you're having trouble connecting to your VPN from Aviumshost, here are some common problems and how to solve them quickly.

1. Authentication Failure

Cause: Incorrect username or password.
Fix: Double-check the login credentials sent to your email. VPN login details may differ from your cPanel/WHMCS credentials.

2. Can't Connect to the VPN Server

Cause: Server might be temporarily offline or your firewall is blocking the connection.
Fix:

• Try switching to a different server (if available).
• Check your antivirus/firewall settings and allow the VPN app.

3. Slow VPN Speeds

Cause: Network congestion or connecting to a far server location.
Fix:

• Switch to the nearest server location for better performance.
• Close other high-bandwidth apps (e.g. torrents, streaming).

4. No Internet After Connecting

Cause: DNS leak or misconfigured VPN route.
Fix:

• Enable DNS leak protection in your VPN client settings.
• Try switching from UDP to TCP protocol in your config.

5. Mobile Devices Not Connecting

Fix:

• Ensure mobile data or Wi-Fi is enabled.
• Reimport the VPN configuration file (.ovpn) into your VPN app.

If problems persist, contact Aviumshost Support and include your device type and VPN log output for faster assistance.

Next: Does VPN Usage Affect My Hosting Service?