If you're having trouble connecting to your VPN from Aviumshost, here are some common problems and how to solve them quickly.
1. Authentication Failure
Cause: Incorrect username or password.
Fix: Double-check the login credentials sent to your email. VPN login details may differ from your cPanel/WHMCS credentials.
2. Can't Connect to the VPN Server
Cause: Server might be temporarily offline or your firewall is blocking the connection.
Fix:
- Try switching to a different server (if available).
- Check your antivirus/firewall settings and allow the VPN app.
3. Slow VPN Speeds
Cause: Network congestion or connecting to a far server location.
Fix:
- Switch to the nearest server location for better performance.
- Close other high-bandwidth apps (e.g. torrents, streaming).
4. No Internet After Connecting
Cause: DNS leak or misconfigured VPN route.
Fix:
- Enable DNS leak protection in your VPN client settings.
- Try switching from UDP to TCP protocol in your config.
5. Mobile Devices Not Connecting
Fix:
- Ensure mobile data or Wi-Fi is enabled.
- Reimport the VPN configuration file (.ovpn) into your VPN app.
If problems persist, contact Aviumshost Support and include your device type and VPN log output for faster assistance.